Activate new OpenCard cards

💳 Why do the cards need to be imported?

When you import a card, Expense calls it from OpenCard and activates the connection. Only then are the transactions sent to Expense.

	Before the import	After the import
Transactions to Expense	Not sent	Sent continuously
Card purchases in Expense	Not visible	Visible to the user
Receipts	Cannot be matched	Can be matched to the purchases

👉 Applies to: administrators in companies with OpenCard cards from Nordea. Expense usually helps with the first import when you get started. After that, you handle it yourselves.

⚙️ Call and import new cards

Go to Administrate > Cards.
Open the Import OpenCard tab.
Check that the right user is suggested for each card. If not, select the right person.
Click Import (the green box with a check mark). The card is called from OpenCard and imported.

✅ The card is activated. The transactions start showing for the user, and the user automatically gets an email saying that transactions have been imported.

⚠️ Check the user carefully before you import. If a card ends up with the wrong user, you cannot change it yourself. Contact Expense Support, who will move the card once the card invoice has arrived.

📅 When do you need to do it?

💳 When new OpenCard cards are delivered
👤 When a new user gets a card
🔄 Every time a new card is added to the organization

⏳ Forgot to import a card?

The card can be called and imported afterwards. The transactions for the current billing period are then fetched.

⚠️ Import the card before the next monthly invoice. Otherwise, transactions from earlier periods are not included.

⏸️ Should the user not start yet?

Leave the card in the list on the Import OpenCard tab, and call and import it when the user is ready to start using Expense.

💡 Tips for the best result

✅ Call and import the cards as soon as they are delivered
👤 Always check that the right user is linked
📅 Make the import part of your routine when new cards are ordered
🔍 Check the Import OpenCard tab regularly

❓ Frequently asked questions (FAQ)

Do all new OpenCard cards have to be imported?
Yes. Without the import, no transactions are sent to Expense.

Can I import the card later?
Yes, and the transactions for the current billing period are fetched. Import before the next monthly invoice.

Can a card stay in the list without being imported?
Yes, until you choose to import it.

What do I do if the card has been linked to the wrong user?
Contact Expense Support. The card can be moved once the card invoice has arrived.

✅ Summary

💳 Every new OpenCard card must be called and imported once
📍 Administrate > Cards > Import OpenCard
👤 Check the user and click Import
⏳ Forgot? Import before the next monthly invoice