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Switch to a new email address after a name change

If your company has changed its name or email domain, your administrator has added your new email address in Expense. You need to set it as primary and verify it yourself.

✅ What you need to do

Step What you do
1 Set the new address as primary
2 Verify the new address

👉 Your expense reports, receipts and history stay as usual.

👉 Applies to: users whose company has changed its email domain.

📧 Step 1 – Set the new address as primary

  1. Log in to your company's Expense address in the web.
  2. Go to My > Settings.
  3. Find the email addresses on the far right.
  4. Mark the new address as Primary.

✅ The new address is now your main address.

🔐 Step 2 – Verify the new address

  1. Go to My > Settings.
  2. Click Verify email address.
  3. Enter the code that is sent to the new address.

✅ The address is verified and you can email receipts to receipt@expense.se or kvitto@expense.se as usual.

❓ Frequently asked questions (FAQ)

Why aren't my receipt emails working?
Check that the new address is primary and verified, and that you send from that address.

Will my old expense reports disappear?
No, everything stays.

I don't see a new address. What do I do?
Contact your administrator.

✅ Summary

  • 📧 Set the new address as primary under My > Settings
  • 🔐 Verify it
  • 📩 Then email receipts as usual

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