Why isn't a receipt matched to the company card?

🔍 How the matching works

Expense compares the date, amount, supplier and city on the receipt with the card transaction. If they match, the receipt is linked automatically.

👉 Applies to: receipts for purchases with company cards, FUP cards and FiF cards.

⚠️ Common causes and what to do

Cause	Do this
⏳ The transaction hasn't arrived yet	Wait. It normally takes 1–2 days. You get a notification when it arrives.
📷 The image is blurry or incomplete	Take a new photo where the whole receipt shows, without shadows or reflections.
📧 The amount is missing in the subject line	Email the receipt again with the amount in the subject line.
💰 The amount differs	Check the currency and exchange fees. Link the receipt yourself.
📅 The date differs	Check the date on the receipt. Link the receipt yourself.

🔗 Link the receipt yourself

Under To Do, choose To account and open the transaction.
Tap the camera icon.
Choose the receipt from the receipt archive, or take a new photo.
Tap Save.

✅ The receipt is linked to the transaction.

❓ Frequently asked questions (FAQ)

Why isn't my receipt matched automatically?
Usually because the transaction hasn't arrived yet, or because the amount or date differs.

Can I link the receipt myself?
Yes, open the transaction and tap the camera icon. On iPhone, the camera icon shows when no receipt is added yet. If there already is a receipt, you tap Add image on the image to add another one.

How do I know the transaction has arrived?
You get a notification, and the transaction shows under To Do > To account.

✅ Summary

🔍 The receipt is matched automatically when the date and amount match
⏳ Wait 1–2 days for the transaction to arrive
🔗 Link the receipt yourself if it isn't matched